Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may require additional processing time.

Delivery Time

Estimated delivery times:

  • UAE: 2–5 business days
  • International: 7–15 business days

Delivery times may vary depending on location, customs processing, and courier services.

Shipping Charges

Shipping fees are calculated during checkout based on the delivery location and order size.

Free shipping promotions may apply to selected orders or campaigns.

Order Tracking

Customers will receive tracking information once the order has been shipped.

Delayed or Lost Shipments

SUGUE is not responsible for delays caused by:

  • Courier issues
  • Customs clearance
  • Incorrect shipping details provided by customers

If your order is significantly delayed, contact our support team for assistance.